Narita Express Lost and Found

What to Do If You Leave Something Behind on Narita Express

Losing personal belongings during travel can be a distressing experience, especially when it happens in a foreign country. For travelers on the Narita Express, the flagship airport transfer service connecting Narita International Airport with major urban centers in the Tokyo area, there’s a structured process for recovering lost items. This guide provides essential information on how to retrieve lost belongings from the Narita Express.

Step 1: Contact the JR East Lost and Found Office

The first step is to contact the JR East Lost and Found Office as soon as you realize that you’ve left something behind. Here are the contact details:

• Phone: (050) 2016-1603 (within Japan) or +81 (50) 2016-1603 (from overseas).
• Hours of Operation: 10:00 to 18:00, every day of the year, except during the year-end and New Year holidays.

Promptly reaching out maximizes the chance of your item being found and returned.

Our company can contact JR East Lost and Found Office on your behalf and search for your lost property if you have already left Japan.

Step 2: Check at Narita Airport Station or Tokyo Station

Depending on where your journey ended, the location where your item is kept may vary:

• Narita Airport Station: Items found here are kept at the station office for a few days before being handed over to the Narita Airport Police Station.
• Tokyo Station: Initially, lost items found at Tokyo Station are held at the Tokyo Station Lost and Found Office. After a certain period, they are transferred to the police station.

This step is crucial for items lost near the beginning or end of your journey on the Narita Express.

Narita Airport Police Station phone number:  0476-32-0110

Tips for a Smooth Recovery Process

• Act Quickly: The sooner you report your lost item, the better the chances of recovery.
• Provide Detailed Information: When contacting the Lost and Found Office, be as detailed as possible about your lost item (color, brand, size, and where you think you lost it) and your travel details (date, time, and seat number, if possible).
• Check Both Locations: If your item is not found at the first location, it’s worth checking the other, especially if your journey involved stops at both Narita Airport and Tokyo stations.

Enlist Japan Luggage Express Ltd. for Overseas Shipping

JR  East does not offer international shipping for lost property. However, Japan Luggage Express Ltd. steps in to fill this crucial gap. For travelers who have left Japan without their belongings, Japan Luggage Express Ltd. can facilitate the shipping of your found items from Japan to your doorstep abroad.

How Japan Luggage Express Ltd. Can Help:

1. Coordination: Once your lost item is located and secured by the JR East Lost and Found Office or the polices station, Japan Luggage Express Ltd. can coordinate with local authorities or offices to retrieve your property.
2. Customized Shipping Solutions: We offer various shipping options to suit your needs and ensure your items are returned to you in your home country.
3. Peace of Mind: Our service removes the hassle and stress of recovering lost items from abroad, providing a seamless experience from start to finish.

Losing personal items while traveling can unsettle even the most experienced traveler. However, the JR East Lost and Found Office provides a beacon of hope for those who’ve left behind belongings on the Narita Express. By following the outlined steps and making use of the available resources, travelers can significantly increase the chances of recovering their lost items. Remember, the key is to act swiftly and provide as much information as possible to the Lost and Found Office.