Tokyo Station Lost and Found-Shipping

Tokyo Station Lost and Found: A Guide to Retrieving Your Items

Tokyo Station, a central hub for commuters, tourists, and locals alike, is a bustling nexus that sees thousands of visitors daily. Amidst the hustle and bustle, it’s not uncommon for belongings to be misplaced or forgotten. If you find yourself in this predicament, fear not! Tokyo Station has a comprehensive lost and found system designed to help you retrieve your items efficiently.

JR Tokyo Station Lost and Found

For items lost within the JR Tokyo Station premises or on JR trains, there are specific contact points and procedures to follow.

Lost and Found Office

• Phone Number: 03-3231-1880 (10:00-18:00)
• Office Hours: 08:00-18:00
• Operating Days: The office is available to assist you during these hours, offering support in locating your lost items.

JR East Inquiry Center

• Phone Number: 050-2016-1601
• Operating Hours: 8:00 – 21:00
• Note: Due to a high volume of inquiries, you might experience difficulty connecting via phone. Your patience and understanding in these instances are greatly appreciated.

Items lost on the Tokaido Shinkansen platforms or inside the trains are handled by a different office:

• Tokyo Station Lost and Found (JR Central): For belongings left behind on the Tokaido Shinkansen or its platforms, please visit the Lost and Found office located outside the Yaesu Central Exit, 1F.
• Contact Number: 050-7772-3910
• Operating Hours: 09:00-17:00

Retrieving lost and found items and shipping overseas

If you need a proxy shipping service to overseas, contact us.

Visit the main page of lost and found shipping from Japan

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Tips for a Smooth Lost and Found Experience

1. Act Quickly: The sooner you realize your item is missing and contact the lost and found, the higher the chances of retrieving it.
2. Be Detailed: When describing your lost item, provide as much detail as possible—color, brand, size, and any distinguishing features will help the staff locate your item more efficiently.
3. Keep Receipts and Tickets: If your lost item is associated with a particular train ride (e.g., a bag left on the Shinkansen), having your ticket or receipt handy can help pinpoint the train car and increase the chances of recovery.
4. Patience Is Key: Given the high volume of lost items and inquiries, responses may not be immediate. Patience and understanding are essential as the staff works to assist everyone effectively