Testimonials

In August of 2010 my wife and I returned to South Africa after three years in Japan.
Needless to say we had a large amount of luggage which needed to be shipped, it was through the recommendation of a friend that we decided to contact Japan Luggage Express.
Their service and assistance from start to end was exemplary and I would happily recommend their services to anybody. All correspondence was in perfect English and the staff were always willing to go the extra mile to answer any questions or help in any way.
I hope to be able to use Japan Luggage Express again in the future. Many thanks again.

- Rob Foote, Illustrator

Everything atrived in a good condition. Shipping with Japan Luggage Express was an extremely good experience. The cheapest price for the air cargo I found in Japan, perfect organisation and communication, quick shipment and wonderful aftercare service - highly recommended forwarder!

- Piotr Grudzien, Poland Polish Embassy

Everything arrived safe and sound and on schedule. We picked up all our goods from the shipping warehouse in Port Melbourne on Monday 30, October without a fuss.
We're certainly glad we detailed everything in our packing contents list as per the forms provided by Japan Luggage Express. This made the process through Customs and Quarantine in Australia very easy, and without any hassles. In fact, if it wasn't for your extensive information and advice, I'm sure we would have endured delays in receiving our shipping goods in Australia.

- R. Noa

I found the service to be fully satisfactory. I received all of my materials in good condition, and the time frame was as noted in the literature that I had been sent. Once again thank you very much. Keep up the good work.

- Mr. Alphone Sterling, NASA (Marshall Space Flight Center), Alabama, U.S.A.

Everything arrived in perfect order. All the members of your team in Japan and the U.K. were very helpful and extremely polite. Should anyone ask for a reference before using your company, I would be more than happy to oblige.

- Ms. Kate Hall, Nikko Securities

I am writing to thank you for your assistance with my move to Melbourne. My luggage arrived safely yesterday. I am very pleased with your professionalism and the level of service you offer, and I will not hesitate to recommend your company to my friends.

- Ms. Jayne Traeger, Australian Embassy

I was so impressed with the friendliness, kindness, patience and haste with which you dealt with all my requests. You really have perfected the art of customer care and provide a wonderful personal service.

- Ms. Helen Smith, British Council/University of Queensland

Just a quick note to say thank you for your help and excellent service. We had an excellent re-entry to Australia with no trouble getting our things through Brisbane customs and quarantine. The customs officers were very impressed with the documentation, especially the packing list. Thank you for giving us clear examples of what we had to write on the packing list. We were very lucky!

- Ms. Justine Ross

Thanks for all your help in shipping my belongings back to Canada for the second time. I picked everything up from the warehouse yesterday and it looks like it all made it in one piece. Once agin, your service has been great and I will recommend it to other friends of mine who will be leaving Japan in the future.

- Mr. Julian C

I contacted a number of movers and found Japan Luggage Express to be not only very helpful but most economical. All of my inquires were answered very quickly and thoroughly. My items were shipped safely and their contact in Canada was also very friendly and helpful. If you want a mover, go to Japan Luggage Express!

- Ms. S. Odorico, Canada

We have been 100% satisfied with your company. The quoted price was excellent and the instructions and advice from you enabled us to feel confident during the whole process. Please keep up the good work. Best wishes to you, both personally and for the future of the business.

- Ian & Pam Manning, U.K.

All of our 76 packages containing much pottery and China and 5 large Vancouver, Canada Shoji screens arrived in Canada and were delivered to our door without any damage. We want to thank Japan Luggage Express for the professional and caring attention that was given to all aspects of our move. We were very appreciative of the clarity of your instructions and suggestions and we were particularly impressed by the driver who picked up our packages and repacked his truck in order to provide safe handling for our shoji screens. Thank you very much. We unreservedly recommend Japan Luggage Express to anyone emigrating from Japan.

- Dr. David Walker, Kelowna, BC, Canada

I am very happy to recommend Japan Luggage Express to anyone who needs experienced, reliable, trustworthy, personalized and competitively priced air or sea shipping service from or to Japan. Over the past several years, Japan Luggage Express has expertly handled air shipment of my personal effects from Tokyo to London and back again to Tokyo. In addition, Japan Luggage Express assisted me with a 40 foot sea container from Tokyo to New York. Each time I used Japan Luggage Express, everything arrived in perfect condition and on schedule with the delivery estimate.

- Mr. Mark Barres, Credit Suisse

I want to thank you for the excellent service you have given me. As far as I can see, nothing has been broken or damaged. You have answered all of my questions very quickly and politely. Thank you very much.

- Ms. Brenda Dyer -Tokyo Woman's Christian University

JLE was professional at all stages from the first contact to pick up and delivery, not to mention reasonably-prices and on time. All items arrived perfectly intact. In highlight, I wish I had shipped more of the stuff that I sold or gave away in Tokyo, because the cost of replacing those items is greater than the shipping cost.

- Mr. Ethan Hadley, Huntsville, Alabama

As I have already felt and has many times been reconfirmed by you and your manner of working, I have made a 100% right choice in your company over others. Your efforts to bring satisfaction to me and your constant reassuring communication has made this move the easiest thing I ever had to do. I can only say thank you very much and I wish there were more workers like you and more companies like JLE!

- Mr. Wolfgang S.

I was very happy with your service. The price was an important factor for me, and you delivered my boxes to Seattle safely at a price I thought was excellent value. Thank you again for your excellent service. If I move to or from Japan again, I'll be sure to check with you.

- Mr. Andrew G. (Shipped 51pkgs 2.4m3)

Everything went fine with the shipment as far as I can tell. I picked up my 16 boxes today and everything looks ok. When I went to the customs office here in Dallas it was pretty simple. I think as long as you have the packaging list and the other paperwork that you get from the shipping company in the US, like Invoice/Bill of Lading then it is not a problem.
Since my stuff was all personal belongings and I packed them all, they were not so strict with me. I was at that office for maybe 15min. Once I had that I went to the warehouse here and they saw I had the Customs Release Form so it was very quick and easy, 15min again.
I appreciate you help with everything and the pricing you guys gave was very reasonable and the service was great. I would recommend you guys to my friends.

- Mr. Roberto L.

I just wanted to let you know the packages have all arrived safely.
I've opened everything except the books, and so far all is in good condition.
Thank you. Once again it was a pleasure dealing with you.
Thank you for all your help and excellent service.

- Ms. Sandy W.

Thank you for your kind assistance with my shiping from Japan to Malaysia.
Japan Luggage Express will always be my first choice for international shipping. The staff are not only efficient, but they also speak good English which makes a huge difference in the entire process.

- Hannah, Malaysia

Can I take this opportunity to personally thank you for your amazing and exemplary performance in handling our move, all the way from our first enquiry with you, right up to the present minute. We both could not have been any happier whatsoever with your efforts. In fact, I would offer the highest
recommendation to anyone I know in regard to using your services. Through visiting Japan many times, I have come to appreciate the high-level of service that is part of everyday life in Japan, especially compared to Australia the UK or USA. However, even though I now take great helpful service almost for granted from Japanese countries, your service has risen to another level above and beyond!

Thank you so very much! Japan Luggage Express - Subarashi desu!!!
Domo arigato gozaimasu!

- Tyrone Smith

We just want to let you know that we have received our shipping and everything arrived in good condition without any major quarantine issues. We accidentally used a fruit box to ship some of our contents so Quarantine burnt the box but neatly packed all our stuff into a new one. That was fine
we will just be mindful of the type of boxes we use next time. Thank you very much for your terrific service.

Also how are all the staff at Japan Luggage Express? We are still concerned about Japan after the Earthquake and Tsunami natural disaster.

Thanks again Yasushi for your fantastic professional assistance. We wish you
all the very best.

- Jade & Chris Ward

After having lived nearly 17 years in Japan I had 5 very big boxes to be sent back to Melbourne, Australia. Japan Luggage Express was nothing but courteous, thorough and friendly. I have only praise for how they took me through the whole process. I asked a lot of questions and was always answered in an expeditious manner. I thank Japan Luggage Express for playing a big part in my major life change. I highly recommend them.

- Ms. Katrina Larsen

I was reluctantly planning to move back to Vancouver, Canada after living in Japan for 3 years. I was totally oblivious to the process and the thought of shipping my important personal belongings was extremely daunting. Our initial starting point was to start shopping around for prices with the big mainstream shipping companies like Yamato or JP post, but the global pandemic either heavily restricted the shipping allowances or halted the services altogether. The fees and prices were also exceptionally expensive due to the pandemic. I came across Japan luggage after nights of researching shipping companies based in Japan and I am grateful that I did. Naturally, I was hesitant to pull the trigger as I was totally clueless about the process. After sending an inquiry email I was replied promptly by Shimizu-san. He was helpful, informative, knowledgeable and above all else compassionate. He quickly put my mind at ease and educated me thoroughly on what needed to be done at every stage of the process. Appropriate forms were sent with detailed explanations which he reiterated in case of confusion. Communication was never an issue. The customer service experts at Japan Luggage all have a high command of the English language. I felt like I was dealing with a shipping company at home in Canada. I would just like to show my appreciation to the high level of customer service and support that was given to me from Japan Luggage. I highly recommend this shipping company for anyone that is thinking about moving back overseas. You won’t be disappointed and all your worries will be addresses appropriately.

-Michael Nguyen 

I wanted to let you know that we picked up the chair today in Seattle, and drove it back to our home. There was no damage to the chair during shipment. We are very glad it arrived safely, and I think the crating that you did was very helpful! Fortunately, there were no customs charges ? they treated it as household goods. We appreciate all your help and support, and we are very happy to finally have a full set of chairs from Japan once again (picture attached). Thank you so much for your help and support!

- Mr. B. B.

I have received my personal belongings today. Everything looks good. I am very happy with your company’s service! Especially thank you to your men who came to my home in Komatsugawa. They did a tremendous, amazing job! While l was unpacking the wooden pallets, my apartment residents (neighbours) were very surprised and very impressed to see the way that the Japanese company staff worked, so organised, [taking such good care] of a customer. They said they had never seen anything like that in the UK or in their countries. l am very proud of Japan, especially the Japan Luggage Express shipping company service. 1/6?arrived at Southampton Port; 10/6?delivery to my home by Trans Global Southampton and Eagle Freight. Big thank you to you and your men.

- Ms. Sierra Y.

Our tea chest is now in our home. Arrived in perfect condition. I wanted to thank you for your excellent service and guidance along the many, many steps it took. The crating it arrived in was so professionally done !

- Peter B. (Shipped to Vancouver, Canada)